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About

Diamond Home Care Ltd was established in March 2007 as a local domiciliary care service offering home care to elderly and physically disabled adults in the West Midlands.

Diamond have built a reputation with local social workers and families for providing excellent quality of services which are cost effective and proactive in meeting individuals personalised needs.

We provide services to individuals from all backgrounds, meeting and understanding, religious and cultural needs and being attentive to their wishes and choices whilst in their home.

Our carers aim is to assist the individual they are caring for to be as independent as possible but be in the comfort of knowing that they can be called upon to aid you when you may need it.

Diamond Home Care Ltd is licenced by the Care Quality Commission to support individuals with the regulated activities of personal care and medication administration.

The Management Team

Sue Baines

Boasting over 27 years experience in the care industry, and over 15 years specifically caring for people in their own homes, Ms Sue Baines founded Diamond Home Care Ltd.

Along with Sue’s vast experience of people management and service quality control she has achieved the Registered Managers award (RMA) following her successful completion of NVQ in Health and Social Care levels 2, 3 and 4. Sue has been specially trained in Dementia care, End of life care, infection control and moving and handling of people in addition to an array of level one and two courses.

In 2011 Sue successfully completed the ‘Aspire to inspire’ course run by the Black Country partnership in care which coaches managers in further leadership and management skills.

Harpal Baines

Harpal successfully completed the following A-Levels at Halesowen College: Business Studies with Accounts, Chemistry, Physics, Biology and Environmental Science before accepting a place at The University of Birmingham where he studied Bsc Chemistry.

Harpal developed his leadership skills at University through participation in The Guild of Students as well as playing a key role in helping the University American Football team to achieve a national championship as a starting squad member.

Following university Harpal joined Diamond Home Care as a community care and support worker.

Taking to the industry like a duck to water and recognising the potential in his mums business, he soon worked himself up the ranks to Business Support Manager where Harpal is credited for systemising the business back office as well as helping to develop the frontline service through quality control.

Harpal also drove the investment and implementation of superior ICT infrastructure to ensure efficiency and continued service improvement.

Harpal was appointed to the board of Directors on 26th November 2010.

Harpal has successfully achieved NVQ level 4 in health and Social care at Wolverhampton College. In 2011 Harpal also completed the Black Country partnership in care ‘Aspire to Inspire’ leadership award.

Nick Baines

After studying Social and Cultural studies, Philosophy and Critical Thinking at the University of Wolverhampton Nick joined Diamond as a care and support worker. He soon found a niche within the Mental Health sector and with experience and complementary training, Nick gained knowledge in how to build trust and rapport with individuals who have mental health needs. Nick is currently progressing on a diploma in Health & Social Care (Adults) in addition to a diploma in Mental Health.

Sue, Harpal and Nick maintain managerial job roles as Care Manager and Business Manager’s respectively.

Sue, Harpal and Nick are supported by a deputy Manager, service co-ordination team, Community Supervisor team, Admin and recruitment team, in-house trainer and a dedicated team of  Community Care & Support staff.